Privacy Policy
Your privacy matters to us. Learn how Insight Pea collects, uses, and protects your personal information when you use our stock market trading education platform.
Introduction and Overview
Welcome to Insight Pea's Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you visit our website at Sovithera.com or use our stock market trading education services. We believe transparency about data practices builds trust, which is why we've created this comprehensive guide to our privacy practices.
Insight Pea operates as an educational platform focused on stock market trading fundamentals. We're committed to protecting your privacy while providing valuable learning resources and maintaining our services effectively. This policy applies to all users of our platform, whether you're browsing our content, participating in our learning programs, or contacting us for support.
Information We Collect
Personal Information You Provide
When you interact with our platform, we may collect information that you voluntarily provide to us. This includes details you share when creating an account, enrolling in our learning programs, or contacting our support team.
- Contact information including your name, email address, and phone number
- Account credentials and profile information
- Learning preferences and educational background details
- Payment information for premium services (processed securely through third-party providers)
- Communications you send to us, including support requests and feedback
- Survey responses and testimonials when you choose to participate
Information Collected Automatically
Like most websites, we automatically collect certain technical information when you visit our platform. This helps us understand how our services are used and improve the user experience.
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent on our platform, and navigation paths
- Referral sources and search terms that brought you to our website
- Location data based on IP address (country and city level only)
- Technical performance data to help us optimize our platform
How We Use Your Information
We use your personal information to provide, maintain, and improve our educational services. Our primary goal is delivering valuable stock market education while ensuring a personalized and secure experience for each user.
Service Delivery: We use your information to provide access to our learning programs, deliver educational content, track your progress, and customize your learning experience based on your preferences and skill level.
- Processing account registrations and managing user profiles
- Delivering educational content and tracking learning progress
- Processing payments and managing subscriptions for premium services
- Sending important updates about our services and your account
- Providing customer support and responding to your inquiries
- Analyzing platform usage to improve our educational offerings
- Preventing fraud and maintaining platform security
- Complying with legal obligations and regulatory requirements
Information Sharing and Disclosure
We take a conservative approach to sharing your personal information. We don't sell your data to third parties, and we only share information when necessary to provide our services or comply with legal requirements.
Service Providers and Partners
We work with trusted third-party service providers who help us deliver our educational platform and related services. These partners are carefully selected and bound by strict confidentiality agreements.
- Payment processors for handling subscription payments and transactions
- Cloud hosting providers who maintain our platform infrastructure
- Email service providers for delivering important communications
- Analytics services to help us understand platform usage patterns
- Customer support tools to provide better assistance
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.
Important: We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our educational services.
Data Security and Protection
Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmitted between your device and our servers
- Regular security audits and vulnerability assessments
- Secure data storage with access controls and monitoring
- Employee training on data protection and privacy best practices
- Regular backups and disaster recovery procedures
- Two-factor authentication options for enhanced account security
Your Privacy Rights
You have several important rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them through your account settings or by contacting our support team.
Access and Correction
You can access and update most of your personal information through your account dashboard. For information not available through self-service options, contact our support team, and we'll provide access within 30 days.
Data Deletion
You can request deletion of your personal information at any time. We'll process deletion requests within 30 days, though some information may be retained for legal compliance or legitimate business purposes as outlined in our retention policy.
Marketing Communications
You can opt out of marketing communications at any time using the unsubscribe link in our emails or through your account preferences. Note that you'll still receive important service-related communications.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active and for 3 years after closure
- Learning progress data: Retained for 5 years to support continuity of education
- Payment records: Retained for 7 years for tax and accounting purposes
- Support communications: Retained for 2 years for quality assurance
- Usage analytics: Anonymized and retained indefinitely for service improvement
International Data Transfers
While Insight Pea operates primarily in South Africa, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We use standard contractual clauses and work only with providers who meet international data protection standards. Your information receives the same level of protection regardless of where it's processed.
Children's Privacy
Our services are designed for adults interested in stock market education. We don't knowingly collect personal information from children under 16. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform. The effective date at the top of this policy indicates when the current version was last updated.
We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
If you have questions about this Privacy Policy or want to exercise your privacy rights, we're here to help.
Email: info@Sovithera.com
Phone: +27 21 556 5969
Address:
Insight Pea Privacy Team
92 Boom Street, Central
Pietermaritzburg, 3201
South Africa
We typically respond to privacy inquiries within 48 hours during business days.